Connect With Our Enterprise Solutions Team
Whether you are evaluating Great ERP for a multi-branch enterprise, planning a migration from a legacy system, or requiring technical support, our engineers are ready to assist.
Global Headquarters
Greatzern Consulting
Section 9, Thika
Kiambu County, Republic of Kenya
Direct Phone & WhatsApp
+254 758 991 904
Business Hours: Mon–Sat 8:00 AM – 6:00 PM EAT
24/7 Outage Escalation Hotline
Department Routing
Sales: info@greatzern.com
Support: support@greatzern.com
Legal: legal@greatzern.com
Dedicated Enterprise Desks
1. Enterprise Solutions Advisory
Custom implementation scoping, multi-branch network planning, server sizing, and private sovereign cloud hosting quotations for organizations with 10 to 500+ employees.
Email: info@greatzern.com | SLA: Same-Day Consultation Scheduling
2. Legacy System Migration Advisory
Dedicated technical assistance with extracting, sanitizing, and importing financial charts of accounts, inventory valuations, and supplier records from SAP, NetSuite, QuickBooks, Sage, or Tally.
Email: support@greatzern.com | SLA: < 2 Hour Technical Response
3. Channel Partners & Regional Integrators
IT consulting firms, certified public accountants (CPAs), and hardware distributors seeking to deliver Great ERP deployment, localization, and concierge onboarding to their clients.
Email: partners@greatzern.com
4. 24/7 Production Incident Support
Immediate escalation for active cloud subscribers. Any severe disruption affecting point-of-sale registers, payment processing, or database connectivity routes directly to on-call infrastructure engineers.
Hotline: +254 758 991 904 | Ticket Desk: support@greatzern.com
Enterprise Discovery Preparation Checklist
To maximize the value of your initial consultation, we recommend preparing an overview of the following operational dimensions:
1. Current Software Infrastructure
List active applications in use (e.g., QuickBooks Desktop, Excel spreadsheets, bespoke POS) and your primary pain points regarding synchronization, reporting, or user limits.
2. Branch & Terminal Footprint
Number of operating physical locations, warehouses, retail checkout lanes, and remote staff requiring secure system access.
3. Regulatory & Fiscal Requirements
Statutory tax obligations, VAT filing rules, electronic invoicing integrations (such as KRA eTIMS), and local currency accounting mandates.
4. Target Go-Live Schedule
Your preferred transition timeline—whether aligned with the start of a new fiscal year, quarter, or an urgent cutover to eliminate legacy licensing renewal costs.
What to Expect During Your 30-Minute Architecture Consultation
When you schedule an executive discovery session with Great ERP, you speak directly with an enterprise systems architect—never a high-pressure sales representative. During our call, we will:
- ✓ Analyze your current software stack and calculate your exact 5-year Total Cost of Ownership savings.
- ✓ Walk through live demonstrations of POS, Accounting, CRM, or Manufacturing tailored to your specific workflow.
- ✓ Review data migration roadmaps from your existing spreadsheets, QuickBooks, or legacy software.
- ✓ Provide a transparent, fixed-price deployment quote with zero per-seat licensing traps.
Guaranteed Support Service Level Agreements (SLAs)
Every active Great ERP subscriber benefits from legally enforceable support response timelines:
24/7/365 immediate escalation
Core module operational guidance
Configuration & training questions
Frequently Asked Pre-Sales & Consultation Questions
What happens after I submit a consultation request?
Within 4 business hours, a senior solutions engineer reviews your requirements and schedules a 30-minute discovery video call or in-person session. We come prepared with a tailored demonstration reflecting your industry vertical and volume requirements.
Can we execute a Mutual Non-Disclosure Agreement (NDA) before sharing our data?
Yes. We routinely execute bilateral NDAs with our enterprise prospects prior to reviewing financial statements, inventory catalogs, or current vendor agreements to protect your commercial confidentiality.
Do your engineers provide on-site implementation at our regional offices or retail stores?
Yes. While Great ERP can be completely deployed and configured remotely, our implementation consultants provide on-site hardware deployment, POS terminal setup, and cashier training for corporate rollouts across Kenya and the East Africa region.
How does billing and currency settlement work for international clients?
We support invoicing in United States Dollars (USD), Kenyan Shillings (KES), Euros (EUR), and British Pounds (GBP). Settlement can be completed via international wire transfer (SWIFT), credit/debit card, or local mobile money rails.
Can we schedule an in-person meeting at your Thika corporate offices?
Yes. Our executive headquarters in Section 9, Thika is open to visiting corporate delegations, CFOs, and IT directors from Monday through Friday by prior appointment. Visitor parking and secure corporate meeting facilities with live demonstration terminals are available upon booking.